Comments on: Welcome to the new look We Try Harder blog! http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/ Car hire advice and discussion about business and leisure car rental Thu, 11 Mar 2010 14:18:54 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8992 Vicki Wilson - Marketing, Avis UK Fri, 26 Feb 2010 16:33:47 +0000 http://www.wetryharder.co.uk/?p=954#comment-8992 Hi Ben, I am sorry to hear of your upset with Avis. All queries and complaints need to be sent to our customer services team. They can be contacted on 0844 544 6666. But in this case if you email me at comments@avis.co.uk with details of your rental and your rental agreement. I will look into this and follow it up with our customer service team. If you have any other questions please let me know. Vicki Hi Ben,

I am sorry to hear of your upset with Avis.

All queries and complaints need to be sent to our customer services team. They can be contacted on 0844 544 6666.

But in this case if you email me at comments@avis.co.uk with details of your rental and your rental agreement. I will look into this and follow it up with our customer service team.

If you have any other questions please let me know.

Vicki

]]> By: Ben Logan http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8989 Ben Logan Thu, 25 Feb 2010 22:42:08 +0000 http://www.wetryharder.co.uk/?p=954#comment-8989 I sent a letter regarding poor customer service whilst making a booking for a car in Munich next month. This was ignored. I sent a follow up email via your website's questions page, also no response. Where should I send my complaint to get an answer? I sent a letter regarding poor customer service whilst making a booking for a car in Munich next month. This was ignored. I sent a follow up email via your website’s questions page, also no response. Where should I send my complaint to get an answer?

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8955 Vicki Wilson - Marketing, Avis UK Thu, 18 Feb 2010 11:19:11 +0000 http://www.wetryharder.co.uk/?p=954#comment-8955 Hi Ian, I am sorry to hear of your disappointment with Avis. If you email me at comments@avis.co.uk with your rental agreement number and details of your rental, I will look into this for you and follow it up with our customer service team. If you have any other questions please let me know. Vicki Hi Ian,

I am sorry to hear of your disappointment with Avis.

If you email me at comments@avis.co.uk with your rental agreement number and details of your rental, I will look into this for you and follow it up with our customer service team.

If you have any other questions please let me know.

Vicki

]]> By: Ian Renton http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8951 Ian Renton Wed, 17 Feb 2010 10:10:51 +0000 http://www.wetryharder.co.uk/?p=954#comment-8951 Having used Avis frequently in the past, my most recent experience of being charged for fictitious damage claims will ensure that I use other companies in future. The customer service department would appear to be a contradiction in terms since I have failed to receive any response to my e-mail in January. Having used Avis frequently in the past, my most recent experience of being charged for fictitious damage claims will ensure that I use other companies in future.
The customer service department would appear to be a contradiction in terms since I have failed to receive any response to my e-mail in January.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8946 Vicki Wilson - Marketing, Avis UK Tue, 16 Feb 2010 18:17:04 +0000 http://www.wetryharder.co.uk/?p=954#comment-8946 Hi Helen, Thank you for posting your comment. I have passed your feedback onto our team in Ireland and the station manager. Vicki Hi Helen,

Thank you for posting your comment.

I have passed your feedback onto our team in Ireland and the station manager.

Vicki

]]> By: Helen Stanton http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8942 Helen Stanton Tue, 16 Feb 2010 10:33:38 +0000 http://www.wetryharder.co.uk/?p=954#comment-8942 I have been a customer at Avis, Galway Airport for many years and would like to say that without fail your staff at Galway are polite, helpful and welcoming. They have always tried to accommodate my travel plans and not only try harder - they go the extra mile! I have been a customer at Avis, Galway Airport for many years and would like to say that without fail your staff at Galway are polite, helpful and welcoming. They have always tried to accommodate my travel plans and not only try harder – they go the extra mile!

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8896 Vicki Wilson - Marketing, Avis UK Wed, 03 Feb 2010 16:06:40 +0000 http://www.wetryharder.co.uk/?p=954#comment-8896 Thanks for your comments. As you question covers two different areas, one-way fees and pricing, I will answer these separately. Firstly, our one way fee is a set price within the UK and is in place to cover the average cost of moving the cars with a transporter back to their original location. The cars need to be moved back to the start location to ensure we can supply demand. Secondly, as we have mentioned before in blog posts such as Our Pricing Explained – Part 2 our pricing is based on demand vs. supply, the same as airlines. Therefore, the number of people who want to rent a car versus the availability of cars drives the price of that car. So, when there becomes less supply, normally closer to the date of pick-up, the price will increase for the remaining demand. There is more demand for car hire at Heathrow airport than the other two, hence why the price is higher. I hope this helps to answer your questions. Vicki Thanks for your comments. As you question covers two different areas, one-way fees and pricing, I will answer these separately.

Firstly, our one way fee is a set price within the UK and is in place to cover the average cost of moving the cars with a transporter back to their original location. The cars need to be moved back to the start location to ensure we can supply demand.

Secondly, as we have mentioned before in blog posts such as Our Pricing Explained – Part 2 our pricing is based on demand vs. supply, the same as airlines. Therefore, the number of people who want to rent a car versus the availability of cars drives the price of that car. So, when there becomes less supply, normally closer to the date of pick-up, the price will increase for the remaining demand. There is more demand for car hire at Heathrow airport than the other two, hence why the price is higher.

I hope this helps to answer your questions.

Vicki

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8878 Vicki Wilson - Marketing, Avis UK Mon, 01 Feb 2010 09:09:18 +0000 http://www.wetryharder.co.uk/?p=954#comment-8878 Hi F Oldham, I am sorry to here of your frustrations. If you email me your booking reference number and details of your cancelled booking I will look into this for you and will follow up with our customer service team. My email address is comments@avis.co.uk Vicki Hi F Oldham,

I am sorry to here of your frustrations.

If you email me your booking reference number and details of your cancelled booking I will look into this for you and will follow up with our customer service team. My email address is comments@avis.co.uk

Vicki

]]> By: F Oldham http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8863 F Oldham Fri, 29 Jan 2010 20:38:26 +0000 http://www.wetryharder.co.uk/?p=954#comment-8863 I am a loyal Avis customer - up until now. I recently spoke to your team to cancel a pre-ordered car, owing to a change in travel arrangements. I was told this would be no problem, but that I should mail your customer services team, which I duly did to ensure a refund (subject to a very acceptable £20 admin charge). Now a week later after several mails to the customer services address I have not even had an acknowledgment that I exist. This is frustrating and down-right rude. I do have one other Avis car hire still booked, but am seriously considering not only cancelling this too, but also changing to another provider for our regular needs overseas I have never had any problems with your service or your cars before but am astonished at the lack of response from the customer.sevices@avis.co.uk mailbox. Perhaps you can shake them into action since the name of the mail address seems at odds with their service ? I am a loyal Avis customer – up until now.
I recently spoke to your team to cancel a pre-ordered car, owing to a change in travel arrangements. I was told this would be no problem, but that I should mail your customer services team, which I duly did to ensure a refund (subject to a very acceptable £20 admin charge).
Now a week later after several mails to the customer services address I have not even had an acknowledgment that I exist.

This is frustrating and down-right rude.

I do have one other Avis car hire still booked, but am seriously considering not only cancelling this too, but also changing to another provider for our regular needs overseas

I have never had any problems with your service or your cars before but am astonished at the lack of response from the customer.sevices@avis.co.uk mailbox. Perhaps you can shake them into action since the name of the mail address seems at odds with their service ?

]]> By: Eibhlin http://www.wetryharder.co.uk/2010/01/welcome-to-the-new-look-we-try-harder-blog/comment-page-1/#comment-8860 Eibhlin Fri, 29 Jan 2010 12:28:59 +0000 http://www.wetryharder.co.uk/?p=954#comment-8860 I love the new look blog ! looks fab and taking it to a whole new level. I love the new look blog ! looks fab and taking it to a whole new level.

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