Comments on: Avis’ NEW office at London City Airport http://www.wetryharder.co.uk/2010/01/avis%e2%80%99-new-office-at-london-city-airport/ Car hire advice and discussion about business and leisure car rental Thu, 11 Mar 2010 14:18:54 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2010/01/avis%e2%80%99-new-office-at-london-city-airport/comment-page-1/#comment-8930 Vicki Wilson - Marketing, Avis UK Fri, 12 Feb 2010 12:08:26 +0000 http://wetryharder.co.uk/?p=888#comment-8930 Hi Roger, Thank you for your comment and sorry for the delayed response. I have spoken to our customer service team and have looked into this for you, but I am afraid you are going to have to take this up with the Travel Agent that you booked through. If you would like to contact our customer service team for any advice their number is 0844 544 6666, but as I mentioned before you will need to take up your query with the travel agent that you booked through. Vicki Hi Roger,

Thank you for your comment and sorry for the delayed response.

I have spoken to our customer service team and have looked into this for you, but I am afraid you are going to have to take this up with the Travel Agent that you booked through.

If you would like to contact our customer service team for any advice their number is 0844 544 6666, but as I mentioned before you will need to take up your query with the travel agent that you booked through.

Vicki

]]> By: Robert http://www.wetryharder.co.uk/2010/01/avis%e2%80%99-new-office-at-london-city-airport/comment-page-1/#comment-8792 Robert Fri, 22 Jan 2010 12:43:11 +0000 http://wetryharder.co.uk/?p=888#comment-8792 This is great news, and well done! And let me be the first to congratulate you on the newly designed blog (can't think of which blog post to post this in so...) great improvement and well done. Meant to rate this post "5" but it accidently marked as "1” so feel free to change it... Regards, Robert This is great news, and well done!

And let me be the first to congratulate you on the newly designed blog (can’t think of which blog post to post this in so…) great improvement and well done.

Meant to rate this post “5″ but it accidently marked as “1” so feel free to change it…

Regards,

Robert

]]> By: ROGER BEST http://www.wetryharder.co.uk/2010/01/avis%e2%80%99-new-office-at-london-city-airport/comment-page-1/#comment-8782 ROGER BEST Sat, 16 Jan 2010 23:40:10 +0000 http://wetryharder.co.uk/?p=888#comment-8782 Ok Avis. Have read about your wonderful service but how do you explain this? We hired a car from the UK for one week in Cyprus for 114 euros which we prepaid through your agent - [Agent's name]. This was in May 09. (We were far from satisfied with the service we received from your Paphos office i.e. being charged in advance for a full tank of petrol and discovering, on leaving the airport, that we could have filled the tank for considerably less and being charged an additional 'airport tax' despite your agent's advertisement that their price was inclusive of airport tax - but that's another matter which we reserve the right to pursue) In January 2010 our credit card was suddenly debited with a sum in excess of the amount paid in May. You have therefore charged us more than double the amount advertised by your agent whose advertisement assured 'no hidden extras' We have registered a complaint with you and your response has been that our pre-paid 'voucher' from [Agent's name] did not cover the actual cost and therefore you are entitled - 8 months after the event - to charge the alleged defecit to our card!!!! We compare this to, for example, ordering on line, say, a camera, advertised at £100, paying £100, receiving the camera and then, 8 months later being charged an additional £115 for the camera on the basis our payment of £100 was only a 'voucher' towards the cost of the camera. No doubt you will not publish this but rest assured on a matter of principle, we will not let this matter drop. Ok Avis. Have read about your wonderful service but how do you explain this? We hired a car from the UK for one week in Cyprus for 114 euros which we prepaid through your agent – [Agent's name]. This was in May 09. (We were far from satisfied with the service we received from your Paphos office i.e. being charged in advance for a full tank of petrol and discovering, on leaving the airport, that we could have filled the tank for considerably less and being charged an additional ‘airport tax’ despite your agent’s advertisement that their price was inclusive of airport tax – but that’s another matter which we reserve the right to pursue) In January 2010 our credit card was suddenly debited with a sum in excess of the amount paid in May. You have therefore charged us more than double the amount advertised by your agent whose advertisement assured ‘no hidden extras’ We have registered a complaint with you and your response has been that our pre-paid ‘voucher’ from [Agent's name] did not cover the actual cost and therefore you are entitled – 8 months after the event – to charge the alleged defecit to our card!!!! We compare this to, for example, ordering on line, say, a camera, advertised at £100, paying £100, receiving the camera and then, 8 months later being charged an additional £115 for the camera on the basis our payment of £100 was only a ‘voucher’ towards the cost of the camera. No doubt you will not publish this but rest assured on a matter of principle, we will not let this matter drop.

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