As part of the team at Avis London City I am proud to announce that we are now the premier car rental company for London City Airport, and will be for the next 7 years.
This means that Avis now are the only car rental company with access to the main front car park and our customers do not have to take the lengthy walk to the long stay car park to collect their rental car.
We are also excited as we have had a brand new office, which is situated just next to the terminal building and has a Traffic Master and Flight Information Screen to help get your journey off to the best possible start.
Also to help improve the service at Avis London City we’ve extended the opening times at the weekends, by recommendation from our local customers.
If you are picking up your Avis rental car from our London City location, myself and the team look forward to meeting you and to find out what you think about our new office.
(5 votes, average: 5 out of 5)
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Ok Avis. Have read about your wonderful service but how do you explain this? We hired a car from the UK for one week in Cyprus for 114 euros which we prepaid through your agent – [Agent's name]. This was in May 09. (We were far from satisfied with the service we received from your Paphos office i.e. being charged in advance for a full tank of petrol and discovering, on leaving the airport, that we could have filled the tank for considerably less and being charged an additional ‘airport tax’ despite your agent’s advertisement that their price was inclusive of airport tax – but that’s another matter which we reserve the right to pursue) In January 2010 our credit card was suddenly debited with a sum in excess of the amount paid in May. You have therefore charged us more than double the amount advertised by your agent whose advertisement assured ‘no hidden extras’ We have registered a complaint with you and your response has been that our pre-paid ‘voucher’ from [Agent's name] did not cover the actual cost and therefore you are entitled – 8 months after the event – to charge the alleged defecit to our card!!!! We compare this to, for example, ordering on line, say, a camera, advertised at £100, paying £100, receiving the camera and then, 8 months later being charged an additional £115 for the camera on the basis our payment of £100 was only a ‘voucher’ towards the cost of the camera. No doubt you will not publish this but rest assured on a matter of principle, we will not let this matter drop.
This is great news, and well done!
And let me be the first to congratulate you on the newly designed blog (can’t think of which blog post to post this in so…) great improvement and well done.
Meant to rate this post “5″ but it accidently marked as “1” so feel free to change it…
Regards,
Robert
Hi Roger,
Thank you for your comment and sorry for the delayed response.
I have spoken to our customer service team and have looked into this for you, but I am afraid you are going to have to take this up with the Travel Agent that you booked through.
If you would like to contact our customer service team for any advice their number is 0844 544 6666, but as I mentioned before you will need to take up your query with the travel agent that you booked through.
Vicki
Also how do you explain this…?
I reserved a car hire – luxury type Mercedes months in advance (April) to be used as my wedding transport.
The day before my wedding (26-06-10), two hours before collection I received a phone call from a very rude City Airport employee stating that you no longer had any vehicles and to look else where?
No written explanation, compensation has been received and I’m still waiting for the station manager to call me back?
I would definitely stay clear of this company as they are very unreliable, unhelpful and unprofessional !!!
Hi Victor,
Thanks for your comment and I am sorry to hear of your upset with Avis.
Please can you email me at comments@avis.co.uk with your rental agreement number and the details of your booking so I can look into this for you.
I will also get the station manager to contact you at the same time.
If you have any other questions please let me know.
Vicki
Hi Lucy,
Wow things have certainly moved on since i was there! Looks great and still nice to see Michael and Jane in the pic! Best wishes to you and the team, and i am sure this will cement your commercial position and relationship with LCY
Dave C