Rob

We landed on time and collected our luggage. I had booked the car with my wife, but she has to drive as my condition might not be acceptable. She went to collect the car from tithe airport office by bus, I soon realised that I had to be there too as we had entered my card details when booking. This was my first misunderstanding; it seems the wording on the site is inaccurate. They actually required my wife’s credit card as she was the driver.

Next the Sat Nav which was to be included at £0 was going to be charged. After some arguing it transpired that the system was indicating a charge but the net result was zero.

Almost 2 hours after collecting our luggage we were ready to go. However with a long drive my wife didn’t want to start checking the car over, of course we should have as the two front tyres were worn such that the wear indicators were flush. I changed the worst tyre for the spare and we risked the other rather than have to spend considerable time on the phone trying to arrange for new tyres.

The car has damage to the font door and the rear bumper as well as damage to the seats and fittings inside.

The fuel gauge was shown as at the full mark, but although I filled it at the garage nearest the drop off point, less than one mile, it was not showing full when we returned it.

I shall ask my wife to check her statement very carefully as there is no reason for me to have confidence that further charges will not be made to her card.

Otherwise the car was great it moved forwards and backwards exactly as a car should, it even stopped when the brake was applied.

I expect no financial compensation from Avis, everything went well. Just remember to check basics however long you are kept waiting as you may not be so lucky and there maybe jail considerations if an accident occurs!