I am sorry to hear about your frustrations with Avis.

I am happy to look into this for you if you email me your rental agreement number and the details of your rental to comments@avis.co.uk

Vicki

My colleague Stephen has responded. Here is a link to the comment: http://wetryharder.co.uk/?p=21#comment-6804.

Rob

“On 21 Sep 08, the AA hired a car from Dover to my home near Aylesbury on my behalf as part of an emergency assistance. During the pick up at Dover, your assistant was unable to clear a residual charge on the invoice. He eventually decided that as the AA were operating on behalf of Ford for a vehicle warranty claim, that the amount would be settled by them.

When I received your invoice, I found that a total of ₤69.27 for a prepaid fuel option had been debited to my credit card account. I rang your customer services number on 3 Oct 08 and explained that it was unlikely that the AA would have ordered this on my behalf and that I would not have asked for it as I was only going 120 miles and paying nearly ₤70 would not have made sense when the actual refill cost was ₤18.32.

Your telephone assistant was not able to find any refuel record for the car, but said that she would have to check with the collecting office in Luton to check if any fuel had been added and would come back to me. There has been no return contact.

Whilst not surprised by what seems to be a universal erosion in customer service, I continue to be disappointed. So, for attempt number 2, I would be obliged if you would correct your error and reimburse the full amount to my credit card without further delay.”

Avis customer services have now failed to provide a promised response on 2 occasions. Here is your third opportunity. I do not know whether the incorrect charge is due to some hidden policy or administrative error. In any case, I will continue to escalate the complaint without delay as far as necessary to reach a satisfactory resolution. No apologies please, action only.

Ian Ambrose

Fuel Efficiency Tip #1 Drive When You Crank Up This might seem obvious, but as soon as you crank up your car you should drive off. However, many people crank up and leave the car idling for a while. Instead of this, when you crank up drive off and only keep your car running when it is absolutely necessary.

Fuel Efficiency Tip #2 Don’t Ride the Break Many drivers hit the break more often than is necessary. Additionally there are quite a few drivers that slow down for a braking car when they could easily switch lanes. Not riding the break can increase your fuel efficiency by up to 30%, so this is a great tip you should follow.

Fuel Efficiency Tip #3 Turn Off Your Car If you are going to be stopping for more than 10 minutes you should switch off your car to keep fuel efficiency at its peak and not burn more gas than is necessary.

Fuel Efficiency Tip #4 Don’t Turn Off Your Car If you are only stopping for a brief moment or less than 5 minutes then don’t turn off your car because the amount of gas used to crank up is more than you would burn in that short period of time.

Fuel Efficiency Tip #5 Inflate Tires Properly Too many drivers never think of their tires, unless one goes flat. However, having tires that are properly inflated can save fuel and make your car more fuel efficient, saving you money. Because of this, you should check your tire pressure on a regular basis.

While gas prices don’t seem like they will be dipping considerably in the next few months every tip to help you make your car more fuel efficient is helpful. So, follow the above fuel tips and you will see that over time your car really is more fuel efficient.

For more Free Money Saving Tips visit: http://freeredhottip.com/car