Petrol pumpHas the price of fuel peaked? Will it keep going up and up or have we seen the worst? Either way, fuel is still much more expensive than a year ago so Avis offers our UK renters three options when it comes to refuelling the car:

When you start your rental, the tank is full and you can return it in the same condition. In this case, there are no additional charges.

You might prefer to pay in advance for a full tank of fuel, because you know that you’re not going to have time to fill up when you return the car and you want to avoid any last minute hassles. This is our Fuel Up Front Option and the price is based on the average at the nearest petrol stations at the Avis location. The cost of a full tank of fuel is added to the final rental charge. However, if you bring the car back full after taking Fuel Up Front, we’ll refund any fuel charges.

You might choose the easiest option of all – simply handing the car back and letting us refuel for you. There is no doubt this is the most stress-free way of doing things and we are happy to oblige. However, check at the rental station for the price of fuel as we charge for the fuel, plus the labour involved and the lost rental time.

These options should be explained to you at the rental counter by the rental agent when you are collecting your car. Alternatively, you can see this information on the counter displays at all of our UK locations.

For further details, you can visit the fuel options page on www.avis.co.uk website or ask at the rental desk.

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5 Responses to “Our Fuel Options”

  1. With gas prices sky high most individuals who drive are interested in ways they can make their car more fuel efficient and save as much money as possible. While there are no fuel saving tips that will keep your car full of gas without filling up, there are some tips that really can help you save money on fuel over the long run. All of these tips focus on making your car more fuel efficient.

    Fuel Efficiency Tip #1 Drive When You Crank Up This might seem obvious, but as soon as you crank up your car you should drive off. However, many people crank up and leave the car idling for a while. Instead of this, when you crank up drive off and only keep your car running when it is absolutely necessary.

    Fuel Efficiency Tip #2 Don’t Ride the Break Many drivers hit the break more often than is necessary. Additionally there are quite a few drivers that slow down for a braking car when they could easily switch lanes. Not riding the break can increase your fuel efficiency by up to 30%, so this is a great tip you should follow.

    Fuel Efficiency Tip #3 Turn Off Your Car If you are going to be stopping for more than 10 minutes you should switch off your car to keep fuel efficiency at its peak and not burn more gas than is necessary.

    Fuel Efficiency Tip #4 Don’t Turn Off Your Car If you are only stopping for a brief moment or less than 5 minutes then don’t turn off your car because the amount of gas used to crank up is more than you would burn in that short period of time.

    Fuel Efficiency Tip #5 Inflate Tires Properly Too many drivers never think of their tires, unless one goes flat. However, having tires that are properly inflated can save fuel and make your car more fuel efficient, saving you money. Because of this, you should check your tire pressure on a regular basis.

    While gas prices don’t seem like they will be dipping considerably in the next few months every tip to help you make your car more fuel efficient is helpful. So, follow the above fuel tips and you will see that over time your car really is more fuel efficient.

    For more Free Money Saving Tips visit: http://freeredhottip.com/car

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  2. I originally put this comment against another post on fuel that is old and may have been archived and not monitored. The following is a copy of a message that I sent to your customer services on 13 Oct 08.

    “On 21 Sep 08, the AA hired a car from Dover to my home near Aylesbury on my behalf as part of an emergency assistance. During the pick up at Dover, your assistant was unable to clear a residual charge on the invoice. He eventually decided that as the AA were operating on behalf of Ford for a vehicle warranty claim, that the amount would be settled by them.

    When I received your invoice, I found that a total of ₤69.27 for a prepaid fuel option had been debited to my credit card account. I rang your customer services number on 3 Oct 08 and explained that it was unlikely that the AA would have ordered this on my behalf and that I would not have asked for it as I was only going 120 miles and paying nearly ₤70 would not have made sense when the actual refill cost was ₤18.32.

    Your telephone assistant was not able to find any refuel record for the car, but said that she would have to check with the collecting office in Luton to check if any fuel had been added and would come back to me. There has been no return contact.

    Whilst not surprised by what seems to be a universal erosion in customer service, I continue to be disappointed. So, for attempt number 2, I would be obliged if you would correct your error and reimburse the full amount to my credit card without further delay.”

    Avis customer services have now failed to provide a promised response on 2 occasions. Here is your third opportunity. I do not know whether the incorrect charge is due to some hidden policy or administrative error. In any case, I will continue to escalate the complaint without delay as far as necessary to reach a satisfactory resolution. No apologies please, action only.

    Ian Ambrose

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  3. Hi Ian, your original comment was published so I’m not sure what happened here!

    My colleague Stephen has responded. Here is a link to the comment: http://wetryharder.co.uk/?p=21#comment-6804.

    Rob

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  4. No charge for full fuel returned?
    In fact, refuelling charge is applied for any car rentals.
    If there is no petrol station around your AVIS, of course, we have to fill the tank full of fuel at somewhere closer to the AVIS.
    If the AVIS found the fuel is not full – 5 litre for example, they will charge you. Thank you for the amazing precise business.

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  5. Hi Cindy,

    I am sorry to hear about your frustrations with Avis.

    I am happy to look into this for you if you email me your rental agreement number and the details of your rental to comments@avis.co.uk

    Vicki

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