In today’s society, there are a number of reasons why people rent a car. Some of the top reasons are vacations, a car they own is in the shop and renting a nicer car for a special occasion. Whatever the reason that you are considering renting a car; there are some things that you should know first.

1- It is wise to shop around when looking for to rent a car. Always find at least three rental car companies to compare, although more will be better. Be sure to ask all the companies the same questions to get the most accurate answers. Most rental car companies will have websites online to find basic information, but it is best to call as local branches may have deals that are not advertised online.

2- When you call, be sure to ask about price, vehicle availability, as well as any specials that the branch has to offer. It is worth noting here, that many of these companies will have special arrangements with hotels, airlines or even warehouse stores.

3- You will want to ask about any special instructions that are required of you while renting the car, for example, filling up the gas tank or pick up and drop off times. Not adhering to these policies can result in fees.

For more tips visit :

http://freeredhottip.com/car/7_things_to_know_when_renting_a_car.html

Simon

You will not be charged the one way fee betweeen these two locations.

Hope this helps,

Stephen

However, I appreciate what you are saying and I will discuss this with our pricing team. Our policy on one way fees is one of those things that is constantly under review and your feedback really helps.

Let me know if you have any further thoughts or suggestions.

Rob

If you can send your rental agreement number to comments@avis.co.uk, we’ll look into this. However, the quickest way to get a response is to contact our customer services department on customer.service@avis.co.uk or on 0870 608 6363.

Regards,

Stephen

I stressed at the time that the car was unmarked on its return to the parking lot when I handed the keys back to the Avis employee behind the desk at the Guoman Tower Hotel at 07:50.
In the later phone conversation, the employee told me that the car was not inspected until 09:00 hours, an hour and 10 minutes after the return.

I cannot be responsible for the vehicle after the keys have been handed back to the employee of Avis if the car is parked in the agreed location (even if, as in this case, the agreed location is a car park to which the public have easy access). Moreover, the employee did not say anything about having the car checked and was happy to take the keys.

When she phoned I refused to accept responsibility for the “scratch” which I have not seen and said I was not happy for an additional and unwarranted payment to be taken from my credit card to compensate Avis for its negligence in not ensuring that its cars are looked after safely.

Secondly I received an invoice yesterday with not only that payment on, which I believe is unwarranted because the car was not damaged on its return to Avis, but I was also charged a further £8.59 refueling charge. The refuelling charge is also unfair because the car was as full as possible on its delivery to Avis. The fuel needle was in as close to the letter F on the fuel tank as it was when I collected the car on Saturday morning.

I feel that I have been the victim of negligence by Avis, which is trying to charge me for damage to the car between when I handed the keys over to when it was inspected and of sharp practice by charging for gasoline which was not required.

I am sure that this is an characteristic mix up on Avis’ part. I hope that you appreciate my position and that you will be able to resolve the situation to my satisfaction by the end of next week (May 30). In the meantime I hope you will understand why I am challenging the payment that my credit card company made to Avis without my express authorisation.

Faithfully

Simon Robinson

Rob