Comments on: Roll out of the Avis Preferred “3 minute promise” http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/ Car hire advice and discussion about business and leisure car rental Thu, 11 Mar 2010 14:18:54 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-8338 Rob White- Marketing, Avis UK Thu, 08 Oct 2009 08:58:28 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-8338 By the way, just to clarify Rich, when Chris says the MRA, he is talking about the master agreement you are referring to! :) Rob By the way, just to clarify Rich, when Chris says the MRA, he is talking about the master agreement you are referring to! :)

Rob

]]> By: Chris Cox - Reservations, Avis UK http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-8333 Chris Cox - Reservations, Avis UK Wed, 07 Oct 2009 08:52:56 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-8333 Hi Rich, Generally all rates include the damage and theft cover however if you have set your account to reject them then your profile might force the system to remove them. Do you plan to book online or via central reservations? Either way you will be clearly told whether the CDW and TP are included or not. If you want to email me your Preferred number to comments@avis.co.uk then I'll have a look for you. With regards to signing the MRA then yes you can stop by and check all the details at your local office. Enjoy your trip Chris Hi Rich,

Generally all rates include the damage and theft cover however if you have set your account to reject them then your profile might force the system to remove them. Do you plan to book online or via central reservations? Either way you will be clearly told whether the CDW and TP are included or not. If you want to email me your Preferred number to comments@avis.co.uk then I’ll have a look for you.

With regards to signing the MRA then yes you can stop by and check all the details at your local office.

Enjoy your trip

Chris

]]> By: Rich Alderton http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-8319 Rich Alderton Mon, 05 Oct 2009 13:12:38 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-8319 Hi I have a couple of questions about Avis Preferred, which I've just joined. 1. My credit card gives me excellent insurance, so I've set my Preferred profile to decline Damage & Theft Cover. But I'm only covered when on 'a trip' so I *do* need this insurance included when renting from my home location (Newcastle). Am I right in thinking that all rates in the UK include insurance, whatever my profile says? 2. I have my first rental coming up this week in the US, so I'll need to get my Preferred membership validated and a master agreement signed etc. Can I stop by the desk at Newcastle (where I don't have a rental) and get this done so that I get Preferred service in Jersey City? Thanks for your help. Hi

I have a couple of questions about Avis Preferred, which I’ve just joined.

1. My credit card gives me excellent insurance, so I’ve set my Preferred profile to decline Damage & Theft Cover. But I’m only covered when on ‘a trip’ so I *do* need this insurance included when renting from my home location (Newcastle). Am I right in thinking that all rates in the UK include insurance, whatever my profile says?

2. I have my first rental coming up this week in the US, so I’ll need to get my Preferred membership validated and a master agreement signed etc. Can I stop by the desk at Newcastle (where I don’t have a rental) and get this done so that I get Preferred service in Jersey City?

Thanks for your help.

]]> By: Chris Cox - Reservations, Avis UK http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-8301 Chris Cox - Reservations, Avis UK Thu, 01 Oct 2009 09:45:16 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-8301 Hi Kirsty, I've never been to Miami so I'm afraid I cannot comment from experience only instead what the office has told me. They don't offer the 3 minute promise I'm afraid but they do have a Preferred desk which you can go directly to. They've said that there is a shuttle bus from the terminal direct to the Avis office and the car park where your car will be waiting. They added that you won't have to sign anything but will have to show your licence as per standard practise. I hope it turns out a fast and pleasant experience but please let me know how it goes. Chris Hi Kirsty,

I’ve never been to Miami so I’m afraid I cannot comment from experience only instead what the office has told me. They don’t offer the 3 minute promise I’m afraid but they do have a Preferred desk which you can go directly to.
They’ve said that there is a shuttle bus from the terminal direct to the Avis office and the car park where your car will be waiting. They added that you won’t have to sign anything but will have to show your licence as per standard practise.
I hope it turns out a fast and pleasant experience but please let me know how it goes.
Chris

]]> By: Kirsty Dyson http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-8271 Kirsty Dyson Mon, 28 Sep 2009 21:05:58 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-8271 I am heading to Miami airport and after an appaling 60 min wait in Feb i decided to join avis prefered to avoid the wait. It will however be the first time we have used the service...so a few questions: Does MIA location offer the 3 minute promise? Will i have to queue with everyone else to show my documents as this is my first time (this would rather defeat the object of avoiding the massive wait) I have read nothing but poor reports of Miami - and my past expereince mirrored this. Is it getting better? I am heading to Miami airport and after an appaling 60 min wait in Feb i decided to join avis prefered to avoid the wait.
It will however be the first time we have used the service…so a few questions:
Does MIA location offer the 3 minute promise?
Will i have to queue with everyone else to show my documents as this is my first time (this would rather defeat the object of avoiding the massive wait)
I have read nothing but poor reports of Miami – and my past expereince mirrored this. Is it getting better?

]]> By: Chris Cox - Reservations, Avis UK http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-7842 Chris Cox - Reservations, Avis UK Tue, 21 Jul 2009 10:45:56 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-7842 Hi John, As your flight is due to land within office hours and you have the flight number in the booking then the office will wait for you in the event of any delay. This is why it's very important to always include your flight number in any airport reservations. I hope that helps and that you aren't delayed as well! Chris Hi John,

As your flight is due to land within office hours and you have the flight number in the booking then the office will wait for you in the event of any delay. This is why it’s very important to always include your flight number in any airport reservations.
I hope that helps and that you aren’t delayed as well!
Chris

]]> By: John Bamford http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-7835 John Bamford Mon, 20 Jul 2009 13:52:04 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-7835 I'm travelling to Rome (Ciampino airport pick-up) in the middle of next month with the family. I am an AP member, but note from the web-site that Ciampino is not! Our flight, which is noted on the booking, is due in at 21:40 and I'm worried that any delay will mean missing the closing time of your office. What will happen in this case, please? I’m travelling to Rome (Ciampino airport pick-up) in the middle of next month with the family. I am an AP member, but note from the web-site that Ciampino is not!
Our flight, which is noted on the booking, is due in at 21:40 and I’m worried that any delay will mean missing the closing time of your office. What will happen in this case, please?

]]> By: Stephen Spiers http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-7117 Stephen Spiers Mon, 26 Jan 2009 09:08:08 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-7117 Hi Brian, The 3 Minute Promise service is available at Hannover Airport in Germany. Also, they will accept Visa Delta (the only Visa they do not accept is Electron). Hope this helps, Stephen Hi Brian,

The 3 Minute Promise service is available at Hannover Airport in Germany. Also, they will accept Visa Delta (the only Visa they do not accept is Electron).

Hope this helps,

Stephen

]]> By: Brian Porter http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-7114 Brian Porter Fri, 23 Jan 2009 16:26:17 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-7114 Having successfully tried and tested the 3 minute promise in the UK. Please can you advise if this service is up and running at Hanover Airport, Germany? Also can payment be made with Visa Delta at this location? Having successfully tried and tested the 3 minute promise in the UK. Please can you advise if this service is up and running at Hanover Airport, Germany? Also can payment be made with Visa Delta at this location?

]]> By: Stephen Spiers - Avis UK Customer Services http://www.wetryharder.co.uk/2008/02/roll-out-of-the-avis-preferred-3-minute-promise/comment-page-2/#comment-7055 Stephen Spiers - Avis UK Customer Services Fri, 02 Jan 2009 10:14:58 +0000 http://avis-blog.clients.skyron.co.uk/2008/02/29/roll-out-of-the-avis-preferred-3-minute-promise/#comment-7055 Hi Caroline, Nice Airport does offer the 3 Minute Promise for Avis Preferred members. With regards to car seats, Avis use approved suppliers (in the UK, we use Britax), the seats are replaced on a regular basis and are provided with washable covers. The other alternative (which might be tricky with three children) is to take your own. Hope this helps, Stephen Hi Caroline,

Nice Airport does offer the 3 Minute Promise for Avis Preferred members.

With regards to car seats, Avis use approved suppliers (in the UK, we use Britax), the seats are replaced on a regular basis and are provided with washable covers. The other alternative (which might be tricky with three children) is to take your own.

Hope this helps,

Stephen

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