Comments on: No nasty surprises

By: karen

karen — Thu, 25 Feb 2010 08:45:05 +0000

Thank you Vikki,
I look forward to resolving this quickly. I am due to book more cars within the next few weeks and would like to do so with full confidence,
Karen.

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Mon, 22 Feb 2010 09:41:33 +0000

Hi Karen,

Thank you for your comment.

If you could email me at comments@avis.co.uk with your rental agreement number and details of your rental I will look into this for you and get a receipt sent over to you.

If you have any other questions please let me know.

Vicki

By: Karen

Karen — Sun, 21 Feb 2010 11:11:36 +0000

I am disputing an 88.13 valeting charge. Avis has been used by our company for many years without incident but were shocked to find on a recent trip that the car was considered in a “particularly dirty state” (Rob White comment April 09) when it was returned, a position which I disagree with. No statement for this charge has been received to date and I was told by telephone when I enquired that Avis are not obliged to provide one. Am I mistaken in thinking that to charge without providing a VAT receipt is illegal? I need this receipt to dispute the charge – maybe this is why one has not been issued!!

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Wed, 10 Feb 2010 17:04:58 +0000

Hi Ken,

I have followed this up with customer services and they have said that someone is still looking into this for you and will contact you.

If you have any other questions about this please call our customer service team on 0844 544 6666.

Vicki

By: Ken Newton

Ken Newton — Mon, 08 Feb 2010 20:40:37 +0000

Following your very prompt reply to my comment dated 25 November 2009, I hoped that this matter would be quickly resolved.
However that was over ten weeks ago,and I haven’t heard a word from Vicki Wilson or from Customer Services.
Avis Nicaragua have recently sent me an e-mail requesting full payment, but I am reluctant to comply for two reasons, 1), I have not received a satisfactory explanation from Avis UK as to why the mandatory insurance was not included in their all-inclusive quote, and 2), how do I authorise payment in US dollars, in a secure manner?
This matter has now been dragging on for over 5 months, I would appreciate you giving this you immediate attention.

By: Paul Reid

Paul Reid — Mon, 30 Nov 2009 17:06:23 +0000

Vicki

Have done as requested today 30/11.

Cheers

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Mon, 30 Nov 2009 13:54:35 +0000

Hi Paul,

I am sorry to hear about your frustrations.

I will take a look into this for you if you email me at comments@avis.co.uk with your rental agreement number, details of your booking and your corporate AWD or company name.

Vicki

By: Paul Reid

Paul Reid — Fri, 27 Nov 2009 22:26:08 +0000

I am glad I found this blog site as I am getting the cold shoulder from Avis Customer Service!
My problem is that the company I work for hired a car via corporate rate, everything was fine until I received my credit card statement and found Avis have charged me £77.59, for what it was a corporate hire? This is an unauthorised use of my credit card. I have emailed twice to the so called customer service and have had to reply apart from an automated responce. ‘We try harder’ at what exactly?

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Thu, 26 Nov 2009 16:20:29 +0000

Hi Ken,

Sorry for any inconvenience this has caused.

If you email me the details of your rental and your rental agreement number to comments@avis.co.uk I will look into this for you.

Vicki

By: Ken Newton

Ken Newton — Wed, 25 Nov 2009 22:16:54 +0000

Back in August we booked a car on the Avis UK website, for two weeks hire in Nicaragua. The booking confirmation stated that all mandatory charges were included. When we collected the car at Managua Airport we queried the additional charge of USD 12.99 per day for Additional Liability Insurance. We were told that this insurance was mandatory in Nicaragua, so we had no option but to sign the rental contract, or be stuck in the middle of Central America, with no means of transport.
Fortunately, due to a number of administrative errors by Avis, we have still not paid the bulk of the rental charge!
I have contacted your Customer Service Department by e-mail, asking for a satisfactory explanation as to why this mandatory insurance was not included in your original price. After ten weeks I have received no such explanation.
We even visited the local Avis Depot in Plymouth, hoping that they could help resolve the matter. All they could confirm was that the Avis system says we have paid in full (we have not!!), and that Customer Service were looking into it. That was five weeks ago, and my last e-mail remains unanswered.
“We try harder”…………I don’t think so!!!