Comments on: Tips for Renting a Car on Holiday – Part 2

By: Ian

Ian — Mon, 05 Oct 2009 17:14:32 +0000

Thank you – email sent

I do not wish for my new bride to be upset – I can’t afford a divorce!!

By: Chris Cox - Reservations, Avis UK

Chris Cox - Reservations, Avis UK — Mon, 05 Oct 2009 16:19:52 +0000

Hi Ian,
You should always be given the group that you’ve requested or certainly as to close to that as possible so I’m very surprised that you’ve been offered a van in the past!!!! Certainly if your reservation has been taken for a more prestigious model of car all efforts should be made to match your booking.
If you want to email me your reservation number to comments@avis.co.uk I’ll speak to the office and try to ensure that your honeymoon is one to remember in a positive light.
Chris

By: Ian

Ian — Sun, 04 Oct 2009 21:30:21 +0000

Hi,

We are hiring a ‘luxury’ (Group H) car in Toronto Airport in a couple of weeks time (25th). From our last hiring we spent well over an hour before we had to settle for a car, as the booked grade/type was not available. We were even offered a van!

How can we ensure that our car is available?

Because we always tend to book a luxury car, we can hardly often be upgraded, and seems often downgraded.

As this is a honeymoon, I am trying to ensure that we do not have any issues.

Thank you.

By: Chris Cox- Reservations, Avis UK

Chris Cox- Reservations, Avis UK — Mon, 15 Jun 2009 13:48:50 +0000

Hi Sean,

I’ve spoken to Malaga and I’m afraid that your name would have to appear on the company credit card somewhere. If it didn’t then they would be unable to accept it as a method of payment.
Apologies
Chris

By: Sean Savage

Sean Savage — Sat, 13 Jun 2009 21:20:56 +0000

I am looking to rent a car at Malaga Airport. I do not have a credit card in my name but in the name of my business for which I am a signatory. Can you please confirm whether I will have a problem using this.

By: Chris Cox- Reservations, Avis UK

Chris Cox- Reservations, Avis UK — Mon, 08 Jun 2009 09:48:12 +0000

Hi June,

I’ve spoken to Carcasonne who have confirmed that they will be happy to accept the Visa Debit card when you pick up the vehicle. I hope that helps!

Chris

By: June Heayes

June Heayes — Thu, 04 Jun 2009 11:46:08 +0000

I need help! I am going to Carcasonne in France in Aug. I do not have a credit card only a visa debit card. I rang an Avis op who told me if i took out additional insurance to reduce excess to zero I would not need my credit card, but then another op said I would still need to produce a credit card. I am getting desperate as I have booked my holiday now. I cannot risk getting stranded without a car. Please can avis assist with a definate arrangement?

June

By: Eibhlin Payne- Head of Customer Support, Avis UK

Eibhlin Payne- Head of Customer Support, Avis UK — Tue, 14 Aug 2007 17:21:02 +0000

Hi Craig, this is disappointing to read and I am sorry that you have not received an acceptable level of service from us. The Contact Avis page on avis.co.uk provides all the information you need to get in touch with us with your issue.

By: Craig Docherty

Craig Docherty — Mon, 13 Aug 2007 19:00:16 +0000

I have recently had an appaling experience hiring a car in Lanzarote. At best it’s incompetence at worst it’s fraud.

I paid in full for a fully inclusive car hire. On arrival I was asked for a credit card, I used two which were both refused. Why. My documents on returning the car show that the renters name was Robert Clark and not mine, but with my driver licence no and home address. Therefore both cards numbers and name dont match. Therefore I was aksed to cough up 100 euros in cash. It took 2 hours to pick up the car and 90 minutes to get my 100 euors back and my insurance was probably invalid as it said I hired for 14 days, not 7 as I booked, and the name of Robert Clark was just incompetence. How do I complain to Avis as I am seeking compensation for the sheer hassle. I had to work hard, Avis does need to try harder.

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Fri, 10 Aug 2007 16:54:54 +0000

You can call our central reservation centre on 08445 81 81 81 or email them and they will be able to advise you on the cost of reducing the excess based on your specific rental needs. Usually only specialist vehicles or those with a higher than normal risk attached will have a high excess - it depends on the location.