Comments on: Roadside assistance 24/7

By: Sheldon Willis

Sheldon Willis — Wed, 23 Jun 2010 23:12:37 +0000

Thankyou for publishing this information on your blog, we found this information quickly, easily and above all accurate. Many thanks to a well organised car hire firm.

By: tim

tim — Sat, 03 Apr 2010 16:22:35 +0000

Great read thanks.

By: Courses Melbourne

Courses Melbourne — Wed, 02 Dec 2009 11:06:24 +0000

Very Helpful Information. thank you.

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Fri, 13 Nov 2009 10:37:33 +0000

Hi Jules,

I am sorry for any upset this has caused you.

I have passed this comment on to our customer service team who are looking into this for you and they will then follow up with the team in the US.

If you have any other questions or comments please let me know.

Vicki

By: Jules Tonkinson

Jules Tonkinson — Thu, 12 Nov 2009 20:00:03 +0000

this summer our Avis rental van spontaneously caught fire and exploded while my family was driving along a French highway last Friday a mere 3 hours after the rental van was picked up from Charles DeGualle Airport. No one from Avis has done anything to help my family during this time of tragedy. We lost all but the clothes on our backs when the van caught fire and exploded leaving me and the six teenagers and my wife stranded in France for 5 days with no money, food, clothes, medication,ATM cards, credit cards, cell phones etc. We pleaded with members of your organization to assist us and do the right thing for our family, but no one stood up and helped us. I am a disabled person who requires medication which was lost in the blast and no one even cared that I had to go 5 days without my pain medication! Thanks to the US Embassy we arrived back in the United States yesterday afternoon only after they loaned us the monies to get our kids home but we are still out so much in material possessions as well as spirit. Today I have once again spent all day trying to speak with anyone on Avis’s corporate level and your customer service reps have not only been rude and unresponsive to our plight, but one rep even hung up the phone on me when I told her I needed to hold the line until she found someone to help me. Someone from your organization needs to step up and do the right and humane thing . My family needs help as a result of what we lost when your van exploded with all of our things inside of it.

Jules & Lisa Tonkinson

By: Rob White- Marketing Manager, Avis UK

Rob White- Marketing Manager, Avis UK — Wed, 24 Jun 2009 08:50:51 +0000

Hi Sean, you will be supplied with one hi-vis jacket and a warning triangle. I’ve been advised by the team in France that spare bulbs is not currently a mandatory item.

I hope this helps!

Rob

By: Sean Harkin

Sean Harkin — Sun, 21 Jun 2009 12:06:55 +0000

Hi we have Hired a car from CDG Airport, France in early July. As the laws have changed, does Avis supply the Hi-Vis jackets(for each passenger), Spare bulbs and warning triangle.

Regards

Sean Harkin

By: Chris Cox- Reservations, Avis UK

Chris Cox- Reservations, Avis UK — Mon, 27 Apr 2009 09:34:41 +0000

Firstly many thanks for the positive feedback which will be passed on to ensure it reaches the correct ears!
The other models of 7-seaters that we hold in fleet are the Dodge Grand Caravan, Toyota Sienna, Kia Sedona and Chevrolet Venture.
I hope this helps and again many thanks!

Chris

By: J GREGORY

J GREGORY — Sat, 25 Apr 2009 07:55:23 +0000

We hired a car from Avis in Florida. The staff were Briliant and i chose to upgrade to a convertible. There were no hidden charges etc. which i liked as when doing a similar rental previously with another huge rental company i was charged allsorts that i hadnt been made aware of. It seems they are responding very quickly to peoples complaints on this blog and that has to be a good thing!
I have booked a new rental and have been told it will be a Chevrolet Uplander or similar but does anybody know what other vehicles avis do in this size of vehicle. The rental is in Florida again.
Keep up the good work Avis and this is my first Blog experience so hope i did ok.

By: Stephen Spiers - Customer Service, Avis UK

Stephen Spiers - Customer Service, Avis UK — Thu, 07 Aug 2008 13:58:17 +0000

Hi David,

I sorry to hear about what sounds like one problem after another.

Can you send me the details, rental agreement number and all information about your additional expenses to comments@avis.co.uk. I will contact Avis France and investigate this matter thoroughly for you.

Regards,

Stephen