Comments on: Responding to your customer queries http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/ Car hire advice and discussion about business and leisure car rental Thu, 29 Jul 2010 11:09:38 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-9385 Vicki Wilson - Marketing, Avis UK Fri, 11 Jun 2010 13:12:16 +0000 http://www.wetryharder.co.uk/?p=128#comment-9385 Hi Mike, Thank you for your comment. If you send me an email at comments@avis.co.uk with your rental agreement number, rental details and if you can a scanned in copy of the rental agreement that you sign, I will look into this for you. If you have any other question please let me know. Vicki Hi Mike,

Thank you for your comment.

If you send me an email at comments@avis.co.uk with your rental agreement number, rental details and if you can a scanned in copy of the rental agreement that you sign, I will look into this for you.

If you have any other question please let me know.

Vicki

]]> By: mike penn http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-9382 mike penn Fri, 11 Jun 2010 10:00:58 +0000 http://www.wetryharder.co.uk/?p=128#comment-9382 i rented a car from avis in spain and have subsequently lodged a claim for overcharging ,,, however to my dismay my credit card company received a copy of the rental agreement in spanish with forged signatures of myself and my wife ..(we only signed an english agreement) i want to go to the police about this ,,, what do you suggest i should do ??? i rented a car from avis in spain and have subsequently lodged a claim for overcharging ,,, however to my dismay my credit card company received a copy of the rental agreement in spanish with forged signatures of myself and my wife ..(we only signed an english agreement) i want to go to the police about this ,,, what do you suggest i should do ???

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8189 Vicki Wilson - Marketing, Avis UK Wed, 16 Sep 2009 11:04:59 +0000 http://www.wetryharder.co.uk/?p=128#comment-8189 Hi Sasha, I completely understand your frustrations. We don’t want you to continue to be passed from one person to another so we will continue to follow up with the team in Canada until someone takes complete ownership of it and will email you directly for an answer. Vicki Hi Sasha,

I completely understand your frustrations. We don’t want you to continue to be passed from one person to another so we will continue to follow up with the team in Canada until someone takes complete ownership of it and will email you directly for an answer.

Vicki

]]> By: Sasha http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8187 Sasha Wed, 16 Sep 2009 00:49:32 +0000 http://www.wetryharder.co.uk/?p=128#comment-8187 Vicki, Your response is almost identical to all the responses I got so far from AVIS representatives, in Canada, US, and now UK, no one is accountable, no one is authorized, so AVIS is free to continue with this fraud. AVIS conduct is appalling. Vicki,

Your response is almost identical to all the responses I got so far from AVIS representatives, in Canada, US, and now UK, no one is accountable, no one is authorized, so AVIS is free to continue with this fraud.
AVIS conduct is appalling.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8184 Vicki Wilson - Marketing, Avis UK Tue, 15 Sep 2009 10:58:38 +0000 http://www.wetryharder.co.uk/?p=128#comment-8184 Hi Sasha, Our customer service team is forwarding this on to the US and Canada customer service team for them to look into I am afraid that because the rental agreement was signed and this booking was not made through a UK booking channel or by a UK resident we cannot help out any further through Avis UK as we do not have any authorisation. Kind Regards Vicki Hi Sasha,

Our customer service team is forwarding this on to the US and Canada customer service team for them to look into I am afraid that because the rental agreement was signed and this booking was not made through a UK booking channel or by a UK resident we cannot help out any further through Avis UK as we do not have any authorisation.

Kind Regards
Vicki

]]> By: Sasha http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8179 Sasha Sun, 13 Sep 2009 21:51:19 +0000 http://www.wetryharder.co.uk/?p=128#comment-8179 Rob, I have not received any e-mail from AVIS. BTW, I am not interested in “answers”. I have received “answers” in the past that state falsely that I agreed to pay for insurance. I have been falsely charged for service I do not select, and I would like to hear if AVIS intends to reverse charges or if not, where the jurisdiction lie within for the cases where travelers from other countries are falsely charged for insurance they did not agree to? Rob,

I have not received any e-mail from AVIS. BTW, I am not interested in “answers”. I have received “answers” in the past that state falsely that I agreed to pay for insurance. I have been falsely charged for service I do not select, and I would like to hear if AVIS intends to reverse charges or if not, where the jurisdiction lie within for the cases where travelers from other countries are falsely charged for insurance they did not agree to?

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8169 Rob White- Marketing, Avis UK Thu, 10 Sep 2009 17:38:15 +0000 http://www.wetryharder.co.uk/?p=128#comment-8169 Hi Sasha, I have spoken to the Customer Support team and our records show that a response was sent to you on the 1st of September. I'm not sure why this did not make it to you but I have asked the team to re-send the email. Let me know if it still doesn't come through. Rob Hi Sasha, I have spoken to the Customer Support team and our records show that a response was sent to you on the 1st of September. I’m not sure why this did not make it to you but I have asked the team to re-send the email.

Let me know if it still doesn’t come through.

Rob

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8150 Rob White- Marketing, Avis UK Tue, 08 Sep 2009 17:10:19 +0000 http://www.wetryharder.co.uk/?p=128#comment-8150 Hi Sasha, I'm so very sorry. I have been chasing this up with the customer support team. I do not know why you are yet to hear anything but I will continue to chase and will endeavour to get an answer by tomorrow. Rob Hi Sasha, I’m so very sorry. I have been chasing this up with the customer support team. I do not know why you are yet to hear anything but I will continue to chase and will endeavour to get an answer by tomorrow.

Rob

]]> By: Sasha http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8138 Sasha Mon, 07 Sep 2009 14:58:31 +0000 http://www.wetryharder.co.uk/?p=128#comment-8138 Rob, I have not heard anything yet and the false charges I did not agree to were not reversed. Where does the jurisdiction lie within for cases where travelers from other countries are falsely charged for insurance they did not agree to? Sasha Rob,

I have not heard anything yet and the false charges I did not agree to were not reversed.
Where does the jurisdiction lie within for cases where travelers from other countries are falsely charged for insurance they did not agree to?

Sasha

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/04/responding-to-your-customer-queries/comment-page-1/#comment-8069 Rob White- Marketing, Avis UK Wed, 26 Aug 2009 13:17:08 +0000 http://www.wetryharder.co.uk/?p=128#comment-8069 Hi Sasha, I'm very sorry that no one has contacted you to update you on this. I'll chase up immediately! Rob Hi Sasha, I’m very sorry that no one has contacted you to update you on this. I’ll chase up immediately!

Rob

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