Comments on: Why flight numbers are important http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/ Car hire advice and discussion about business and leisure car rental Wed, 10 Mar 2010 10:35:20 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6871 Rob White- Marketing, Avis UK Tue, 04 Nov 2008 19:10:38 +0000 http://www.wetryharder.co.uk/?p=99#comment-6871 Hi Roger, thank you for the update. Some progress I guess, but this is still not acceptable. So am I right in thinking you were trying to add the flight number to an existing reservation? If so, would you be able to email me the res number to comments@avis.co.uk and we'll take a look. Rob Hi Roger, thank you for the update. Some progress I guess, but this is still not acceptable. So am I right in thinking you were trying to add the flight number to an existing reservation? If so, would you be able to email me the res number to comments@avis.co.uk and we’ll take a look.

Rob

]]> By: Roger http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6870 Roger Mon, 03 Nov 2008 18:08:16 +0000 http://www.wetryharder.co.uk/?p=99#comment-6870 Hi Rob, Well ... the good news is that an Easyjet flight number (U2) is now accepted; the bad news is that when I try to save the change it says "Sorry, there is a problem with your booking Due to technical problems we are unable to process your booking at this time". As it is, I have given the flight arrival time (within 5 minutes) and that is the best I can do. Hi Rob,
Well … the good news is that an Easyjet flight number (U2) is now accepted; the bad news is that when I try to save the change it says “Sorry, there is a problem with your booking
Due to technical problems we are unable to process your booking at this time”. As it is, I have given the flight arrival time (within 5 minutes) and that is the best I can do.

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6791 Rob White- Marketing, Avis UK Tue, 14 Oct 2008 18:41:02 +0000 http://www.wetryharder.co.uk/?p=99#comment-6791 Hi Roger, thanks for the update. Yes it was due for that date but was delayed due to urgent and unexpected work. A fix is now scheduled to be live with the release due at the end of the month. I know that is not ideal and I appreciate that bug has been around for a while now and it must be frustrating. Hopefully everything will go to plan and the bug will be fixed at the end of the month! Rob Hi Roger, thanks for the update. Yes it was due for that date but was delayed due to urgent and unexpected work. A fix is now scheduled to be live with the release due at the end of the month.

I know that is not ideal and I appreciate that bug has been around for a while now and it must be frustrating. Hopefully everything will go to plan and the bug will be fixed at the end of the month!

Rob

]]> By: Roger http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6789 Roger Tue, 14 Oct 2008 07:56:09 +0000 http://www.wetryharder.co.uk/?p=99#comment-6789 Hi Rob, First the good news - the October booking went very smoothly. Since I was last there, Almeria airport now has an Avis desk and proper parking spaces, but I suspect it is only manned when something is expected to happen (for example, there was no-one there on my return). However, everything was ready and it was a good experience. Now the bad news - I still cannot put in the EasyJet flight U25163, even though we are now after the October 8th date for the bug fix. Was it delayed, or did it not work? Roger Hi Rob,

First the good news – the October booking went very smoothly. Since I was last there, Almeria airport now has an Avis desk and proper parking spaces, but I suspect it is only manned when something is expected to happen (for example, there was no-one there on my return). However, everything was ready and it was a good experience.

Now the bad news – I still cannot put in the EasyJet flight U25163, even though we are now after the October 8th date for the bug fix. Was it delayed, or did it not work?

Roger

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6529 Rob White- Marketing, Avis UK Tue, 19 Aug 2008 13:10:44 +0000 http://www.wetryharder.co.uk/?p=99#comment-6529 Hi Roger, if you are able to confirm the flight number and reservation number by emailing us at comments@avis.co.uk, I can arrange for this to be added for you. Rob Hi Roger, if you are able to confirm the flight number and reservation number by emailing us at comments@avis.co.uk, I can arrange for this to be added for you.

Rob

]]> By: Roger http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6520 Roger Mon, 18 Aug 2008 07:30:51 +0000 http://www.wetryharder.co.uk/?p=99#comment-6520 Hi Rob, 8th October is after we pick up the car. I've no wish to make an expensive call to the (mobile) number for Almeria Airport - is there any other way of communicating with them or adding a flight number to the booking? Hi Rob,

8th October is after we pick up the car. I’ve no wish to make an expensive call to the (mobile) number for Almeria Airport – is there any other way of communicating with them or adding a flight number to the booking?

]]> By: Rob White- Marketing, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6483 Rob White- Marketing, Avis UK Fri, 08 Aug 2008 08:28:35 +0000 http://www.wetryharder.co.uk/?p=99#comment-6483 Hi Roger, sorry the delayed response to your question - I am back from holiday now! I have just spoken to my colleague in our IT team and I have been told that the fix to this bug is currently scheduled in for 8th of October. I apologise for the delay - there is a lot of development work being scheduled in at the moment and we have to ensure it is all executed well and supported with adequate testing. Let me know if you have any other thoughts or feedback. Rob Hi Roger, sorry the delayed response to your question – I am back from holiday now!

I have just spoken to my colleague in our IT team and I have been told that the fix to this bug is currently scheduled in for 8th of October. I apologise for the delay – there is a lot of development work being scheduled in at the moment and we have to ensure it is all executed well and supported with adequate testing.

Let me know if you have any other thoughts or feedback.

Rob

]]> By: Stephen Spiers - Customer Service, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6474 Stephen Spiers - Customer Service, Avis UK Tue, 05 Aug 2008 09:18:33 +0000 http://www.wetryharder.co.uk/?p=99#comment-6474 Hi Roger, I understand that Rob was dealing with this matter but he is currently on holiday. I will pick this up with his when he returns and let you know the latest situation. Regards, Stephen Hi Roger,

I understand that Rob was dealing with this matter but he is currently on holiday. I will pick this up with his when he returns and let you know the latest situation.

Regards,

Stephen

]]> By: Roger http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-6472 Roger Tue, 05 Aug 2008 08:53:59 +0000 http://www.wetryharder.co.uk/?p=99#comment-6472 I've commented about this before (on the credit cards blog), but nothing seems to have happened. I'm trying to put in flight numbers for arrivals at Almeria Airport in October/November. They are Ryanair FR8351 and EasyJet EZY (or U2) 5163. In each case I am told it is not recognised. I’ve commented about this before (on the credit cards blog), but nothing seems to have happened. I’m trying to put in flight numbers for arrivals at Almeria Airport in October/November. They are Ryanair FR8351 and EasyJet EZY (or U2) 5163. In each case I am told it is not recognised.

]]> By: Rob White - Marketing, Avis UK http://www.wetryharder.co.uk/2007/03/why-flight-numbers-are-important/comment-page-1/#comment-1714 Rob White - Marketing, Avis UK Thu, 15 Nov 2007 09:53:25 +0000 http://www.wetryharder.co.uk/?p=99#comment-1714 Hi Maria We have passed you details on to our reservation centre who will contact you to help you with this. For future bookings, our website (www.avis.co.uk) has a great tool where you can type your postcode into the search box on the homepage and this will give you a choice of locations nearby. Rob Hi Maria

We have passed you details on to our reservation centre who will contact you to help you with this.

For future bookings, our website (www.avis.co.uk) has a great tool where you can type your postcode into the search box on the homepage and this will give you a choice of locations nearby.

Rob

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