We’ve only recently started our blog so if you are new here, welcome!
I think the way the Internet has allowed people to connect to one another, whether through social networks, forums or blogs, is amazing. I am personally signed up to Facebook and LinkedIn. At Avis we see this as a real opportunity. With this blog, for example, we have the opportunity to talk to our customers in way that was not previously possible. But perhaps more importantly it allows us to interact in a way that was not previously possible.
We’ve been blogging about all kinds of things, and that will continue: tips on booking/hiring a car, announcements about new products and services, our stance on the environment and any other issues that are important to our customers. And on these posts, we want your feedback. Understanding what our customers think helps us understand how to move Avis forward. When our Managing Director, Stuart Gent, had a first look at the blog his comment was to use it “to help us design what Avis should look like”.
So start here. We really want to hear your comments on what you think about the blog and Avis, and perhaps suggestions for future blog posts. We do have to screen comments before they go live (for spam, inappropriate remarks, etc) so if your comments aren’t live straight away, that’s why.
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We recently hired four car for 12 golfers to be collected on our arrival at Edinburgh Airport. Our flight was on time but only one car was ready. We were given all the sales talk about CDW Insurance which was fair enough, in this talk we were advised that we had a choice regarding petrol. To return the vehicle full with no charge or return it and the fuel used would be calculated. All vehicles were returned requiring fuel and although the tanks were over half full were charged for a full tank. One of our drivers was so unhappy that he drove to the nearest petrol station so that he was not part of the AVIS SCAM.
Not very professional service.
Regards,
Stuart
Hi Stuart, would you be able to email me your rental agreement to comments@avis.co.uk and we’ll take a look at this for you.
Rob